Return Instructions

1. Please write RMA number on the outside of the shipping box, NOT on the product or manufacturer packaging.

2. A return authorization form is required. Claims must be made within 5 days of receipt of merchandise. Zanon lights is not responsible for items ordered by description and or manufacturer's substitutions. All products being returned is subject to a 20% restocking charge.

3. The valid period for a refund starts from the original date of purchase and lasts for 30 days. Opening an RMA would be the first step in starting this process

7. RMA numbers are valid for 10 Days. This number will be automatically deleted from our system after the 10 days.

8. Please return ONLY those products AUTHORIZED for return. Credit will not be issued for incomplete returns and/or products not approved for return.

Refused Orders

All refused orders are subject to a 20% restocking fee plus all applicable freight charges.

Stock Returns

 All unopened, factory sealed boxes may be returned to us within 30 days from the date of invoice. A restocking fee will be waived if an offsetting order is placed at the time of the return.

All opened boxes will be assessed a 20% restocking fee plus the cost of any missing packing materials, manuals, remotes, or other supplied accessories. For all Stock Returns the customer will prepay the freight back to zanon lights.

All returns require an RMA number. No returns will be accepted without an RMA number. All returns are required to be shipped back either UPS or FedEx.

Wrong Parts

Customers must notify Zanon lights within five working days of receipt of any part that is shipped in error or short shipped. Zanon lights will not honor any such claim reported after five working days.